On Zignaly, the word "withdrawal" can mean two different things, and mixing them up is the most common source of confusion. This article explains both, so you always know what to expect.
The two steps to get your money out
1. Service withdrawal (redeem your investment): move your money out of a service or Z-Index and back to your Zignaly account balance.
2. Account withdrawal: move the available funds in your Zignaly balance out to an external wallet.
They are separate actions. Redeeming your investment does not send crypto to your wallet on its own; the money first returns to your Zignaly balance.
1. Service withdrawal (redeeming or divesting your investment)
This is when you take your money out of a Profit Sharing service or a Z-Index. In the app, the button is labeled "Withdraw Investment". It is also called redeeming or divesting your investment.
Where the money goes: back to your Zignaly account balance, not to an external wallet.
How it works: Profit Sharing services use a pooled account (PAMM), where each investment is a share of the total balance. To return your funds, the Wealth Manager may need to free up liquidity from the trading funds or reduce positions, and then the daily accounting runs (every 24 hours). Once that is done, your funds are credited to your Zignaly balance.
It is not instant. Depending on the Wealth Manager and market conditions, it usually takes from a few hours to a few days, and occasionally longer. Your investment stays at risk until the balance is transferred to you.
Zignaly's role: Zignaly does not interfere with the Wealth Manager's trading activity and does not force them to close positions. If a Wealth Manager does not release requested funds within a set period (currently around 28 days), Zignaly will contact them, but cannot guarantee the timing.
How to request a service withdrawal:
Go to My Portfolio.
Click "Edit" on the service you want to withdraw from.
Click "Withdraw Investment" at the bottom.
Set the amount and confirm with "Withdraw".
2. Withdrawal to an external wallet
This moves the available funds in your Zignaly balance out of Zignaly to an external wallet address. You use it once your money is already in your Zignaly balance, for example after redeeming an investment.
How to withdraw to a wallet:
On your Dashboard, go to "My Balances".
Click the minus sign [-] next to the coin you want to withdraw.
Select the network (BEP20), paste your external wallet address, set the amount, and complete verification.
Keep in mind network fees (gas), minimum amounts, and that after changing your password or 2FA, withdrawals are blocked for 24 hours for security.
Best practices for investors
Plan ahead: redeeming an investment is not instant, so do not expect the funds in your wallet the same minute.
Remember the two steps: redeem from the service first, then withdraw from your balance to your wallet.
Keep a small USDT buffer available if you may need liquidity quickly.
Your capital is at risk until it is transferred back to your balance.
Best practices for Wealth Managers
Keep enough liquidity in the Standby Funds account to cover redemption requests.
Release requested funds promptly: delays affect your service's Z-Score (shown as "Paid Claims").
You can cover a redemption without closing everything, by using available trading funds or reducing position size.
Keep at least $100 USDT in the service to avoid deactivation.
Zignaly does not interfere with your trading decisions; managing liquidity for redemptions is part of running the service.
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