These are some of the most frequently asked questions and troubleshooting tips. If your questions still need to be answered here and you still need help, feel free to contact support!
What is Profit Sharing?
Profit Sharing is an automated investment solution that allows you to safely transfer your funds to be professionally managed by expert traders.
Profit Sharing Key Features
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Why do I see my balance on a coin, but I cannot deposit it?
If you have a coin balance from earlier trades, you may withdraw or convert it but not deposit more of those coins. This is because we are transitioning to a USDT-only platform.
What is the minimum allocation in a service?
You may invest any amount, as no minimum transfer amount is required.
Where do I see my profits?
Click on the 'My Portfolio' button at the top right corner of the screen, or review the tab 'My balances.'
It will also depend on what you decide to do with your profits. If you select part of your profits to be reinvested, these will be added to your invested funds.
How do I invest in the service?
Click the 'Invest' button next to the service's name. Select the amount to invest and your profit settings, and finally, agree to the terms.
How to select and review service performance?
You can easily examine a service's long-term statistics by clicking on its name. Examine its profile page thoroughly to understand its plan and strategy.
You can view the services' success fees, trading history, profile description, amount of users connected, and more!
How often do I have to pay a success fee?
To understand profit-sharing success fees and when they are due, please review the article Success Fees & High Watermark (HWM)
What would happen to my profits if I selected 100% withdrawal?
Selecting 100% withdrawal means that profits from the service will be withdrawn to your wallet, and nothing will be put back into the service. It is essential to understand that profits will only be granted if the investment successfully surpasses the HWM. To better understand this, check out this article here: Understanding the HWM and 3-day Basis.
Are my success fees considered a profit?
You should only pay SF when you make a profit from your investment. The SF will be automatically deducted from the profits you have received.
Do I participate in Profits/Losses while I'm waiting to be disconnected?
When you request to withdraw, you will continue to receive profits/losses from the service until you are successfully disconnected.
Where can I see the positions opened by the trader I follow?
There are no positions available on PS 2.0. You can see how well the traders are doing by looking at your portfolio or the service profile chart.
How can I download previous transaction history for tax purposes?
You can easily navigate to your 'Balances' tab and then click 'Transaction History'. Next, click the 'Export' button to receive an email with a CSV of all your data.
Can I request to change my Referrer?
If you currently don't have a referrer, we can easily add one upon request. However, if you're already referred by someone else, we'll be sure to honor the initial agreement made during your sign-up and do not facilitate any changes. This policy ensures the integrity of our referral system and upholds the commitments made between referrers and users.