These are some of the most frequently asked questions and troubleshooting tips. If your questions still need to be answered here and you still need help, feel free to contact support!
Account
Can I Request To Change My Referrer?
Can I Request To Change My Referrer?
If you currently don't have a referrer, we can easily add one upon request. However, if you're already referred by someone else, we'll be sure to honor the initial agreement made during your sign-up and do not facilitate any changes. This policy ensures the integrity of our referral system and upholds the commitments made between referrers and users.
I Need Help Completing KYC Successfully. What Should I Do?
I Need Help Completing KYC Successfully. What Should I Do?
Please reach to Support to verify your situation. You can also retry directly from the platform as many times as needed.
Does Zignaly Have A Mobile App?
Does Zignaly Have A Mobile App?
Yes, we do. Currently only available on Android. We also have a PWA version that you can download from the pop window that appears when opening https://app.zignaly.com/login in any browser.
How to Withdraw to a Bank Account?
How to Withdraw to a Bank Account?
We do not offer a direct feature to withdraw funds to a bank account. However, you can utilize peer-to-peer (P2P) trading platforms to exchange your cryptocurrency for fiat currency and then transfer it to your bank account. P2P platforms connect buyers and sellers directly, allowing you to sell your crypto assets to someone who will pay you in your local currency.
Recommended Resources: Binance Academy: How to Use Binance P2P
I Don’t Have a BEP20 Wallet. What Should I Do?
I Don’t Have a BEP20 Wallet. What Should I Do?
If you do not have a BEP20-compatible wallet, we recommend using MetaMask, a popular cryptocurrency wallet that can be configured to support the Binance Smart Chain (BSC), which utilizes the BEP20 standard. By setting up MetaMask and connecting it to BSC, you can manage BEP20 tokens effectively.
Recommended Resource: Connecting MetaMask to BNB Smart Chain
After setting up a BEP20-compatible wallet, you may want to bridge your assets to another network that better suits your needs. Bridging allows you to transfer tokens between different blockchains, enhancing interoperability and access to various decentralized applications.
Recommended Resource: MetaMask Bridges
I Cannot Withdraw USDT. What Should I Do?
I Cannot Withdraw USDT. What Should I Do?
If you cannot withdraw USDT, you can use decentralized exchanges (DEXs) to swap USDT for another cryptocurrency that may be easier to withdraw on your preferred network. DEXs operate without intermediaries, allowing you to exchange tokens directly from your wallet.
Recommended Resource:
MetaMask Guide on Swapping Tokens: MetaMask Swaps
What Security Measures Has Zignaly Implemented?
What Security Measures Has Zignaly Implemented?
We have introduced advanced security measures to protect your account, assets, and investments. These include email verification for critical actions, session management changes, and a 24-hour restriction period after security modifications.
What Actions Require Email Verification?
What Actions Require Email Verification?
To enhance security, you will need to enter an email verification code for the following actions:
Activating or disabling Two-Factor Authentication (2FA)
Changing your password
Making withdrawals
Managing API keys
If 2FA is enabled, you will also need to enter both your 2FA code and email verification code.
What Happens To My Active Sessions If I Change Security Settings?
What Happens To My Active Sessions If I Change Security Settings?
When you enable or disable 2FA or change your password, all other active sessions will be terminated, except for your current session. This prevents unauthorized access from potentially compromised sessions.
Is There A Restriction Period After Disabling 2FA Or Changing My Password?
Is There A Restriction Period After Disabling 2FA Or Changing My Password?
Yes, after disabling 2FA or changing your password, a 24-hour restriction period will be enforced. During this time:
Withdrawals will be blocked
API key management will be disabled
This measure prevents unauthorized transactions and protects your account from potential security breaches.
Can I Request Urgent Access During The 24-Hour Restriction Period?
Can I Request Urgent Access During The 24-Hour Restriction Period?
In rare cases, wealth managers may request expedited access to withdrawals or API key management during the restriction period. However, we strongly recommend avoiding this option to maintain the highest level of security.
Profit Sharing
I Cannot See My Deposited Funds. What Can I Do?
I Cannot See My Deposited Funds. What Can I Do?
There can be several reasons why your deposit is not showing. One of the most common causes is a network delay. Another frequent issue is using an incorrect network (e.g., not selecting BEP20) or depositing a cryptocurrency other than USDT.
Please send us the following information to check if the coins are recoverable.
Network used:
Deposit address:
Date
Amount:
Coin:
Transaction ID:
Please do not send screenshots of your transactions. Instead, please send us the information by copying and pasting this information above it in the Support Chat.
What Is The Minimum Allocation In A Service?
What Is The Minimum Allocation In A Service?
The minimum allocation is $10 USDT to make it accessible to everyone.
How Often Do I Have To Pay A Success Fee?
How Often Do I Have To Pay A Success Fee?
To understand profit-sharing success fees and when they are due, please review the article Success Fees & High Watermark (HWM)
What Would Happen To My Profits If I Selected 100% Withdrawal?
What Would Happen To My Profits If I Selected 100% Withdrawal?
Selecting 100% withdrawal means that profits from the service will be withdrawn to your wallet, and nothing will be put back into the service. It is essential to understand that profits will only be granted if the investment surpasses the HWM. To better understand this, you can check out this article: Understanding the HWM and 3-day Basis.
Note that if the service did not have enough funds to cover your withdrawal in one go, the profits will be marked as a 'pending transfer', with the pending type 'profits', which should be resolved in the next day's accounting.
Are My Success Fees Considered A Profit?
Are My Success Fees Considered A Profit?
You should only pay success fees (SF) when you profit from your investment. The SF will be automatically deducted from the profits you have received.
Do I Participate In Profits/Losses While Waiting To Be Disconnected From A Service?
Do I Participate In Profits/Losses While Waiting To Be Disconnected From A Service?
When you request to withdraw, you will continue receiving profits/losses from the service until you are disconnected.
Can You Recommend A Service To Invest In?
Can You Recommend A Service To Invest In?
Zignaly is a technology provider, so we won't be able to recommend any particular service directly. However, the Z-Score is a robust metric that comprehensively evaluates the services' quality. From 0 to 100, the Z-Score is derived from key metrics over the last 365 days, providing a nuanced and insightful overview. Read more here.
What is Wealth Manager?
What is Wealth Manager?
A "Wealth Manager" refers to a trader or company that manages Profit Sharing services. They are in charge of professionally managing your funds, and receive small success fees based on their performance.
There are two ways you might find a service:
The Zignaly Marketplace
These strategies are under our supervision. They have been reviewed and have extensive trading experience before getting listed on the Marketplace.
Still, we highly recommend studying each service’s strategy and diversifying your portfolio!A link was provided to you
Using a service not listed in the Marketplace is at your own risk. It has neither been reviewed nor follows our rules. Zignaly does not intervene in these types of services!
How does the minimum withdrawal work?
How does the minimum withdrawal work?
We’ve set a few simple rules to make sure transactions are efficient and fair for everyone:
What’s the minimum amount I can withdraw?
You can request to withdraw any amount starting from $10. If your total investment is less than $10, you can still withdraw your full investment, even if it’s below the minimum.
Can I withdraw my full investment at once?
Yes! If you choose to withdraw your entire investment, the system will allow it, even if it’s less than $10.
What if I want to withdraw only my profits?
You can set a percentage of your profits to withdraw. However, those profits will only be withdrawn once they reach at least $10.
Why Did My Balance Go Down If the Wealth Manager Made a Profit?
Why Did My Balance Go Down If the Wealth Manager Made a Profit?
Great question — and it comes down to how success fees are applied.
If the wealth manager made a profit yesterday, and that profit triggered a success fee based on the High Water Mark, then a small fee is deducted from your balance — even if today’s market hasn’t moved much.
So while the strategy performed well, your personal balance may decrease slightly because:
The system waited 3 days to confirm the profit was real
Once confirmed, the success fee was charged
That fee is subtracted from your balance — which can look like a dip, even though it’s a sign that you’ve earned and locked in real profits
Read more in this article.
Portfolio
Where Do I See My Profits?
Where Do I See My Profits?
Click on the 'My Portfolio' button at the top right corner of the screen, and you will see invested services and your current PnL details.
You can read Understanding Your Portfolio: Insights to learn more about metrics.
How do I invest in the service?
Click the 'Invest' button next to the service's name. Select the amount to invest and your profit settings, and finally, agree to the terms.
How to select and review service performance?
You can quickly examine a service's long-term statistics by clicking on its name. Please thoroughly review its profile page to understand its plan and strategy.
You can view the services' success fees, profile description, amount of users connected, total investments, and more!
To learn more, check out: Service Profile Chart and Z-Score Metrics articles.
How Can I Download Previous Transaction History For Tax Purposes?
How Can I Download Previous Transaction History For Tax Purposes?
You can easily navigate to your 'Balances' tab and click 'Transaction History.' Next, click the 'Export' button to receive an email with a CSV of all your data.
Why Does My PnL % Not Match With Daily PnL?
Why Does My PnL % Not Match With Daily PnL?
PnL% compound is the sum of the daily PnL percentages.
As a result, if a service started with $100 and earned $100 on day one, the profit would be 100%.
On day 2, the pool grew to $5000 and incurred a -40% loss of $2000.
👉 Total PnL% Calculation:
100% + (-40%) = +60%
👉 Daily PnL Calculation:
$100 + (-$2000) = -$1900
In this case, the total balance increases while the wealth manager appears to be losing money.
Note:
The numbers can be the opposite when the wealth manager makes a significant loss with a low allocation. Due to this calculation, the percentage of PNL may remain negative.