If you currently don't have a referrer, we can easily add one upon request. However, if you're already referred by someone else, we'll be sure to honor the initial agreement made during your sign-up and do not facilitate any changes. This policy ensures the integrity of our referral system and upholds the commitments made between referrers and users.

Please reach to Support to verify your situation. You can also retry directly from the platform as many times as needed.

Yes, we do. Currently only available on Android. We also have a PWA version that you can download from the pop window that appears when opening https://app.zignaly.com/login in any browser.

We do not offer a direct feature to withdraw funds to a bank account. However, you can utilize peer-to-peer (P2P) trading platforms to exchange your cryptocurrency for fiat currency and then transfer it to your bank account. P2P platforms connect buyers and sellers directly, allowing you to sell your crypto assets to someone who will pay you in your local currency.​

Recommended Resources: Binance Academy: How to Use Binance P2P

If you do not have a BEP20-compatible wallet, we recommend using MetaMask, a popular cryptocurrency wallet that can be configured to support the Binance Smart Chain (BSC), which utilizes the BEP20 standard. By setting up MetaMask and connecting it to BSC, you can manage BEP20 tokens effectively.​

Recommended Resource: Connecting MetaMask to BNB Smart Chain

After setting up a BEP20-compatible wallet, you may want to bridge your assets to another network that better suits your needs. Bridging allows you to transfer tokens between different blockchains, enhancing interoperability and access to various decentralized applications.​

Recommended Resource: MetaMask Bridges

If you cannot withdraw USDT, you can use decentralized exchanges (DEXs) to swap USDT for another cryptocurrency that may be easier to withdraw on your preferred network. DEXs operate without intermediaries, allowing you to exchange tokens directly from your wallet.​

Recommended Resource:

We have introduced advanced security measures to protect your account, assets, and investments. These include email verification for critical actions, session management changes, and a 24-hour restriction period after security modifications.

To enhance security, you will need to enter an email verification code for the following actions:

If 2FA is enabled, you will also need to enter both your 2FA code and email verification code.

When you enable or disable 2FA or change your password, all other active sessions will be terminated, except for your current session. This prevents unauthorized access from potentially compromised sessions.

Yes, after disabling 2FA or changing your password, a 24-hour restriction period will be enforced. During this time:

This measure prevents unauthorized transactions and protects your account from potential security breaches.

In rare cases, wealth managers may request expedited access to withdrawals or API key management during the restriction period. However, we strongly recommend avoiding this option to maintain the highest level of security.

There can be several reasons why your deposit is not showing. One of the most common causes is a network delay. Another frequent issue is using an incorrect network (e.g., not selecting BEP20) or depositing a cryptocurrency other than USDT.

Please send us the following information to check if the coins are recoverable.

The minimum allocation is $10 USDT to make it accessible to everyone.

To understand profit-sharing success fees and when they are due, please review the article Success Fees & High Watermark (HWM)

Selecting 100% withdrawal means that profits from the service will be withdrawn to your wallet, and nothing will be put back into the service. It is essential to understand that profits will only be granted if the investment surpasses the HWM. To better understand this, you can check out this article: Understanding the HWM and 3-day Basis.

You should only pay success fees (SF) when you profit from your investment. The SF will be automatically deducted from the profits you have received.

When you request to withdraw, you will continue receiving profits/losses from the service until you are disconnected.

Zignaly is a technology provider, so we won't be able to recommend any particular service directly. However, the Z-Score is a robust metric that comprehensively evaluates the services' quality. From 0 to 100, the Z-Score is derived from key metrics over the last 365 days, providing a nuanced and insightful overview. Read more here.

A "Wealth Manager" refers to a trader or company that manages Profit Sharing services. They are in charge of professionally managing your funds, and receive small success fees based on their performance.

There are two ways you might find a service:

We’ve set a few simple rules to make sure transactions are efficient and fair for everyone:

Great question — and it comes down to how success fees are applied.
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If the wealth manager made a profit yesterday, and that profit triggered a success fee based on the High Water Mark, then a small fee is deducted from your balance — even if today’s market hasn’t moved much.
​

So while the strategy performed well, your personal balance may decrease slightly because:

Read more in this article.

Click on the 'My Portfolio' button at the top right corner of the screen, and you will see invested services and your current PnL details.

You can read Understanding Your Portfolio: Insights to learn more about metrics.
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​How do I invest in the service?

Click the 'Invest' button next to the service's name. Select the amount to invest and your profit settings, and finally, agree to the terms.

How to select and review service performance?

You can quickly examine a service's long-term statistics by clicking on its name. Please thoroughly review its profile page to understand its plan and strategy.

You can view the services' success fees, profile description, amount of users connected, total investments, and more!

To learn more, check out: Service Profile Chart and Z-Score Metrics articles.

You can easily navigate to your 'Balances' tab and click 'Transaction History.' Next, click the 'Export' button to receive an email with a CSV of all your data.

PnL% compound is the sum of the daily PnL percentages.
As a result, if a service started with $100 and earned $100 on day one, the profit would be 100%.
On day 2, the pool grew to $5000 and incurred a -40% loss of $2000.

👉 Total PnL% Calculation:
​100% + (-40%) = +60%

👉 Daily PnL Calculation:
​$100 + (-$2000) = -$1900

In this case, the total balance increases while the wealth manager appears to be losing money.