We’ve gathered the most common inquiries here to help you better understand what a White Label (WL) entails.
What is the typical delivery time for a White Label?
We manage the creation and delivery time below 4 weeks, depending on how quickly the WL Owner provides the required information and branding files.
Do you offer support on weekends?
Zignaly maintains dedicated support during standard business hours on weekdays. We do our best to monitor urgent issues outside of these hours, but our primary coverage is typically on weekdays.
Who is responsible for supporting White Label investors?
White Label Owners provide support to their investors. Zignaly does not directly handle investor inquiries for White Labels.
What is the minimum investment for WL investors?
As a WL owner, you can configure a higher minimum investment (e.g., $100, $500, etc.). The minimum on the standard Zignaly platform can be as low as $10 USDT.
Can a user use the same account and KYC in different WLs?
No. Each WL platform requires its own unique Know Your Customer (KYC) process. Verifying on one White Label (or on Zignaly.com) does not transfer automatically to a separate instance. Users who attempt to reuse the same account for Know Your Customer (KYC) purposes on a second platform must create a new account and complete the verification process for the new platform.
What if a WL wants to delete a service?
Contact the Zignaly Account Management (AM) Team directly. Deleting services—especially if there are existing investors or open positions—requires backend adjustments. The AM Team can guide you through the steps or handle it on your behalf to ensure smooth closure and record-keeping.