The Back Office (BO) manages administrative tasks, ensuring smooth and efficient customer service for a White Label.
For access to the Back Office, you would need a certain IP Whitelist and Credentials (which we provide for the WL Owner and its employees).
Zignaly Whitelabel Back Office provides comprehensive tools for managing users, transactions, and platform settings.
Here's a detailed instruction article on the possibilities it offers to White Label Owners:
User Management
The USERS section allows you to manage and monitor user accounts:
ID: Unique identifier for each user.
E-Mail: User's registered email address.
Access Level: Set user permissions using a drop-down list of different statuses.
KYC: Manage Know Your Customer verification status through a drop-down list.
Access Level and KYC Statuses:
Not Verified: User Without KYC.
KYC Pending: KYC in Progress.
Frozen: It blocks a user with a suspicious transaction (deposit/withdrawal) requiring manual review.
KYC Expired: This can happen when the document submitted is expired.
Normal: The standard access level after completing KYC.
Support: WL Support Team.
Admin: WL Admin.
Banned: Banned from Platform.
White Label Owners can effortlessly search, filter, and modify user information, ensuring efficient account management and compliance with regulatory requirements.
Transaction Monitoring
Deposits
Monitor and manage incoming funds:
User ID: Identify the user making the deposit.
Account: Select the destination account from a drop-down list.
Status: Track deposit progress using various status options.
Deposit Statuses
Completed: The Transfer has been completed.
Failed: The Deposit was not complete.
This feature allows for real-time tracking of deposits, facilitating quick resolution of any issues and ensuring smooth fund management.
Withdrawals
The withdrawal management system mirrors the deposit section, allowing for efficient processing and monitoring of outgoing transactions.
User ID: Identify the user making the deposit.
Amount: Select the amount range you want to show.
Status: Track deposit progress using various status options.
Withdrawal Statuses
Completed: The Transfer has been completed.
Failed: The Deposit was not complete.
Activity Tracking
The LOGS section provides a comprehensive audit trail of platform activities:
USER ID: Filter logs by specific user
Agent ID: Tracks actions performed by support or administrative agents
User Email: Search logs using user email addresses
Action: Filter by particular actions using a drop-down list
This feature enables White Label Owners to maintain security, investigate issues, and ensure compliance with regulatory requirements.
Platform Customization
The CONFIG section offers extensive customization options:
Profile Settings
Tailor the platform's appearance and metadata:
Favicon: Upload a custom favicon.
Theme Settings: Adjust the visual theme of the platform.
Name: Set the White Label brand name.
Google Tag Manager: Integrate analytics tools.
Meta Logo, Title, and Description: Optimize for search engines.
Languages: Select available languages for users.
Terms and Service Policy URL: Link to legal documents.
Communication Configuration
Enhance user engagement and support:
Socials: Add links to social media profiles.
Support URL: Provide direct access to customer support.
Help Center URL: Offer resources for user assistance.
Platform Settings
Fine-tune the Platform experience:
Referrals: Toggle the referral program on/off.
Login-only Mode: Restrict access to logged-in users only.
Z-Score visibility: Set the minimum level of Z-Score (1-99) for displaying Services on the Marketplace.
Minimum Investment Settings: Define investment thresholds.
The Zignaly Whitelabel Back Office empowers White Label Owners with robust tools for user management, transaction monitoring, and platform customization. By leveraging these features, owners can create a tailored trading environment, ensure regulatory compliance, and provide a seamless user experience.