All users must complete a Know Your Customer (KYC) verification.
This measure is crucial for our compliance with regulatory standards. Completing the KYC is also essential for enhancing security and ensuring full access to our platform's features, such as depositing and investing.

How to complete the verification process

1. Access Your Account

You can begin by clicking on the drop-down menu at the top right corner of your screen. This menu provides access to various options. Next, click the “Settings” tab and click “KYC.”

2. Initiate Verification

On the KYC page, you’ll find a “Verify” button. Click on it to begin the verification process, redirecting you to a new page. If the button fails to redirect you, contact Support to request a direct link to your account.

3. Prepare Your Documents

Before proceeding, make sure you have your verification documents ready.
You can verify your account using any of the following:

Passport
ID Card
Driver License

Make sure your document is valid. If one fails, try another one.
From the documentation you submit, we will extract your name, date of birth, issue and expiry date, ID number, and gender. Please double-check the information extracted and make sure it's all correct.

4. Complete the Verification Process

Follow the instructions on the new page to submit your identification and complete the liveness check. Once you've done this, your verification status will be reviewed.

Tips

Check Document Validity: Make sure your documents are valid and have not expired. The details should be visible without any obstructions or glare.

Follow Instructions Carefully: Pay close attention to the instructions provided during the KYC process. These may include specific actions.

Do Not Upload Photos: Please do not upload images; take them directly with your laptop or phone camera.

Ensure Good Lighting and Quality: Use a well-lit environment when taking photos of your documents or completing the liveness check. The images should be clear, with no blurs or glare, to ensure all information is legible. Please don't blur or cover any parts of your ID.

Double-Check Information: Before submitting your information, double-check all entries for accuracy. Mistakes in your name, date of birth, or address can lead to delays or rejection of your KYC application.

5. Check Your Profile

Return to your profile where you initially saw the “Verify” button. The status of your KYC will be displayed there.

FAQ’s

Below are some common questions users may have regarding the mandatory KYC verification.

What is KYC?

KYC, or Know Your Customer, is a standard verification process used by financial institutions to verify the identity of their clients.

What KYC provider do we use?

Shufti. Shufti is an AI-powered identity verification platform that helps businesses prevent fraud and ensure compliance by verifying users’ identities in real-time. For more information and to confirm the platform’s credibility, you can visit Shufti official website.

Who needs to complete this requirement?

All accounts must complete the KYC verification to deposit and invest.

Is it free, or should I pay?

This verification is free. You should not pay anything to complete it. If you get a request to pay for completion, please don't share any personal bank details and contact Support right away. If you can, screenshot the step requesting you to pay.

How will my privacy be protected?

User data will be stored and secured separately. In its Privacy Policy, Shufti provides detailed information about its data protection and privacy practices. You can review it here: Shufti Pro Privacy Policy.

Additionally, their Security Measures page outlines the specific steps they take to safeguard user data.

How long does it take to verify my identity verification?

Submitted documents are usually reviewed within minutes. However, it may take longer in some particular cases. Please contact Support if you have any questions or want to know its status.