When managing a service, Wealth Managers should be aware of the following rules:
Minimum Investment (Service Creation):
Creating a service requires a minimum investment of $100.Withdrawal Limitations (Ongoing Service):
While your service is active, you cannot withdraw funds that would bring your balance below $100.Discontinuation Exception:
If you choose to discontinue your service, this minimum balance restriction no longer applies, allowing you to withdraw your remaining funds.
When a Wealth Manager requests to discontinue a service and withdraw their remaining funds, they must follow a few basic steps.
Navigate to Manage Your Service Tab
Click the three dots at the top left of your screen, then click on 'Manage your Services.
Select the service you want to discontinue by clicking.
Go to "Profile > Edit Profile"
Scroll down to the bottom of the page and click "deactivate your service"
Type your service name and confirm
After completing all the steps above, the service will be deactivated within a few minutes, and funds will be transferred to the available balance in your Zignaly account.
Notes:
If you have funds stuck in your Trading account, this is probably accumulated Dust or open orders/positions. Please close all pending orders and convert any Dust from your connected trading terminal, then move the remaining funds into your Standby account. If you need help completing these tasks, don't hesitate to contact the trading platform's support team from which you performed your trades.
The above steps are mandatory if you have more than $5 worth of dust in your Trading account. If you still have under $5 worth of dust in your trading account and are okay with losing that dust, you can continue with the next steps.
If you see funds in your trading account but cannot see them in your connected terminal, this might be because you have moved funds to another wallet (spot or futures). Please ensure your funds are allocated to the same wallet type as your service.
It is important to note that if there are any connected investors, they will be notified and disconnected. If the service is listed on the Marketplace, it will be unlisted. Furthermore, the service will not be deleted entirely but marked as "inactive."
If you have any questions or concerns, don't hesitate to contact our customer support team!