Important: a service that has been deactivated or deleted cannot be reactivated. These are two different states. A deactivated service still appears in your interface as Inactive, while a deleted service is removed completely. In either case, the service cannot be set back to Active.
How to discontinue your service
Service deactivation is currently handled manually by our support team. When you try to deactivate a service from the app, you will be asked to contact support. This is expected while we process these requests manually.
To request the discontinuation of your service, contact our support team and let us know the exact name of the service you want to deactivate.
Once we process your request, the service is deactivated, your remaining funds and any investor funds are returned to the available balance, and all parties involved are notified by email.
Good to know
While your service is active, you cannot withdraw funds that would bring your balance below $100. When you discontinue your service, this restriction no longer applies, so you can withdraw your remaining funds.
If your service has connected investors, they will be notified and disconnected. If the service is listed on the Marketplace, it will be unlisted. The service is not deleted entirely; it is marked as Inactive.
Notes
If you have funds stuck in your Trading account, this is probably accumulated Dust or open orders/positions. Please close all pending orders and convert any Dust from your connected trading terminal, then move the remaining funds into your Standby account. If you need help, contact the support team of the trading platform you used for your trades.
These steps are mandatory if you have more than $5 worth of dust in your Trading account. If you have under $5 worth of dust and are okay with losing it, you can continue.
If you see funds in your trading account but cannot see them in your connected terminal, this might be because you moved funds to another wallet (spot or futures). Please ensure your funds are allocated to the same wallet type as your service.
If you have any questions, don’t hesitate to contact our customer support team.