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Secure Your Account With 2FA

Understanding Two-factor Authentication!

Updated over 2 months ago

Two-factor authentication (2FA) adds an extra layer of security to your Zignaly account by requiring a second verification step beyond your password. Enabling 2FA protects against phishing, hacking, and identity theft, making unauthorized access much harder.

Steps to Enable 2FA

  1. Go to your Settings tab and select Two-Factor Authentication (2FA).

  2. Download Google Authenticator or Microsoft Authenticator on your phone.

  3. Scan the QR code provided by Zignaly using the app.

  4. Enter the 6-digit code from the app and click Enable 2FA.

Lost Access to Your 2FA?

If you lose access to your 2FA, contact Zignaly Support and prepare the following:

  1. A clear photo of yourself holding the ID used for verification (KYC) and a handwritten note with "Zignaly" and today's date (YYYY/MM/DD).

  2. A separate picture of your ID, as clear as possible.

  3. Account details, such as:

    • Deposit and withdrawal history

    • Data from services used

    • References to previous support conversations (from the Intercom chatbox)

    • Screenshots of emails received from Zignaly

Providing accurate information will help speed up the recovery process. Stay proactive and keep your account secure with 2FA!

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