There are a few reasons why your deposit may not appear. It could just be delayed, or the wrong deposit information was entered!
In this article:
Futures Exchange Delayed Deposit
We have been experiencing slower deposit times when funding future exchange accounts lately! If your deposit displays the status 'OK', the transaction was successful. We want to reassure you that your funds are safe, and will be available in some time!
💥 A useful tip is to first deposit into a Spot exchange, as these deposits are transferred immediately! Once reached, you can simply transfer the funds to your Futures exchange by using the transfer button!
Deposited To The Wrong Wallet Address / Coin / Network
Suppose you can't find your deposits anywhere. In that case, it's possible that you deposited to the wrong wallet, such as sending USDT to a ZIG coin wallet. Suppose you sent USDT to the correct address but used the incorrect network. In that case, your funds will also not be displayed.
To check if the coins are recoverable or not, please send us the following in the chat support:
The network used:
Deposit/Withdrawal address:
Date and amount:
Transaction ID:
Coin:
❗Avoid sending screenshots of your transactions. Instead, please send us the data by copying and pasting it.
Fake coins
In rare cases, the coins you deposited are counterfeit. These coins will be unrecognizable in real wallet addresses.
Detect fake coins by looking at their contract link: https://coinmarketcap.com/coins/
For example, this is a scam NEOFI coin:
This is the real NEOFI coin:
USDC / USDP / TUSD Deposits
These coins will be automatically converted to BUSD at a 1:1 ratio beginning 2022-09-29 03:00 (UTC). For more info on this, check out Binance's announcement.
As a result, if you deposit one of these stablecoins, it will be converted to BUSD automatically. Look for the amount of BUSD in the Balance -> Coins tab.
If you have any questions or concerns regarding your deposit, please feel free to contact support!