These are the frequently asked questions and troubleshooting tips for the ZIGBids page. If your question is not answered here and you still need help, please review our ZIGBids article or contact support.

  • How much does it cost to bid?

It will cost only 1 ZIG per bid.

  • How can I have ZIG coins in my crypto wallet?

There are a few methods:

  1. Withdraw ZIG from your ZIG wallet.

  2. Transfer ZIG from any of our supported exchanges: AscendEX, or
    Please read our guide on how to transfer ZIG to Polygon.

  3. Use the swap option in your crypto wallet if available and exchange any assets for ZIG.

    Example of Metamask connection:

  • Why is my transfer not successful?

  1. Confirm you are using the right ZIG contract per network.

  2. Origin is:

  3. ZIG coin is included in the assets of your crypto-wallet

  • I don't see the claim button and I'm one of the winners

Please refresh your browser and it should appear

  • I did not claim my prize on time, where can I claim it?

You can not claim the prize once the claim button is gone. We advise users to keep the tab open and wait to hit the button as soon as it appears if they are a winner.

  • How can I withdraw the ZIGs that I added previously?

You can not. Once the ZIGs are inside ZIGBids they can be only used for the bidding and claiming of prizes.

  • I'm a project owner and would like to propose an auction

Please reach our Business Development team here.

If you have any issues while trying to set up your ZIGBids account, please contact support.

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