These are some frequently asked questions and troubleshooting tips for the ZIG Token Bridge. If your question is not answered here and you still need help, please consult our other help documents or contact support.

What is the ZIG Token Bridge?

The ZIG Token Bridge allows you to convert ZIG tokens so they can be used on another network. Native ZIG tokens are only compatible with the Ethereum network. They can't be directly sent or used on another network such as Binance Smart Chain, Polygon, or Solana without first being converted using a bridge.

The ZIG Token Bridge converts ZIG tokens from Ethereum to Binance Smart Chain/Polygon/Solana and vice versa.

What are the benefits of moving my ZIG to other chains?

Binance Smart Chain, Polygon, and Solana have a few inherent advantages over the Ethereum network. One of the main advantages is remarkably lower gas fees, which makes transactions and operations efficient to an unparalleled level. These chains offer a vast ecosystem of infinite yield farming, staking, and liquidity mining opportunities, allowing you to maximize the returns on your idle assets. Low fees mean you can easily move assets to where the highest yields are, as well as compound more often, resulting in a more nimble and lucrative investment strategy.

To migrate your ZIG to other chains, just use the ZIG Token Bridge.

Where can I buy ZIG tokens?

For information on where to buy ZIG tokens and how to fund your wallet, please refer to the article Fund Your Wallets.

How do I switch the direction of the bridge?

The network you are connected to in your MetaMask determines the direction of the bridge, but also you have to pick the destination network.

You can easily switch between desired networks using bridge UI:

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My transaction is pending forever, what should I do?

If your transaction is taking too long try these troubleshooting steps:

1. Make sure there are no pending dialogs in MetaMask. If there are, open MetaMask and respond to them.

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2. Increase the gas fee: Open MetaMask and under Activity you'll see your pending transaction. Click Speed Up and increase the gas fee. For ETH transactions, you can see the current gas fees here.

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3. Cancel the transaction: If it's still taking too long, you can cancel the transaction and retry it after it's canceled. Open MetaMask and under Activity you'll see your pending transaction. Click Cancel. Note: cancellations require a small fee.

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I can't find any ZIG in my wallet. Where are my ZIG tokens?

If you have recently sent ZIG to your wallet but don't see a balance, make sure you have added the ZIG token to your MetaMask in Ethereum, Binance Smart Chain, and Polygon networks. Please read the article Add ZIG Custom Tokens to MetaMask.

Binance Smart Chain network is not in my MetaMask. What should I do?

Binance Smart Chain network isn't in MetaMask by default and must be added manually. Please follow Step 2 in the article Add Binance Smart Chain custom RPC network.

Polygon network is not in my MetaMask. What should I do?

Polygon network isn't in MetaMask by default and must be added manually. Please follow Step 3 in the article Add Polygon custom RPC network.

I don't have enough ETH, BNB, or MATIC in MetaMask for the fees. What should I do?

To use the bridge, your must fund your MetaMask wallet with enough ETH, BNB, or MATIC tokens to cover the transaction fees. If you need to buy ETH, you can buy it directly in MetaMask with a debit card.

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For BNB, you can buy it on an exchange such as Binance or a service such as Changelly, and then transfer it to your MetaMask wallet.

For MATIC, you can buy it on an exchange such as Binance or AscendEX, and then transfer it to your MetaMask wallet.

I don't have enough SOL in Phantom for the fees. What should I do?

To use the bridge, your must fund your Phantom wallet with enough Solana tokens to cover the transaction fees. You can buy it on an exchange such as Binance or FTX and then transfer it to your Phantom wallet.

How do I switch the network in MetaMask?

To switch to the Ethereum Mainnet network in MetaMask, click the network dropdown menu in MetaMask and select Ethereum Mainnet:

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To switch to the BSC network in MetaMask, click the network dropdown menu in MetaMask and select Binance Smart Chain:

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To switch to the Polygon network in MetaMask, click the network dropdown menu in MetaMask and select Polygon:

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How can I disconnect from the bridge?

You can disconnect from the bridge by clicking the Disconnect buttons in the bridge UI:

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To completely disconnect your MetaMask from the bridge use the Disconnect button directly in your MetaMask wallet:

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To completely disconnect your Phantom from the bridge use the Revoke button directly in your Phantom wallet:

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I want to change RPC URL. Where to find available links?

You can find available links at: https://chainlist.org

Binance Smart Chain Mainnet RPC URL List:

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Polygon Mainnet RPC URL List:

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