First, if you are receiving errors when entering your 2-factor Authentication
please review a few reasons why this may occur:
If you have enabled authentication for Zignaly on any other device, (phone or pc)?
This could override the previous setup.
Have you changed your time settings on your device, the authentication is using
your system clock, you might need to set this back to your previous settings.
In order to disable then reset your 2FA please follow these steps:
In case you are already logged in.
Find the Security in your Settings, where you enabled your 2FA
Fill in the 2FA code from your authenticator app in the blank space here
Click on "Disable 2FA"
In case you are not yet logged in to your account.
Log in to your account.
Click on 'SECURITY VERIFICATION UNAVAILABLE'
The security verification that follows will request the API-Key of a connected
exchange account on Zignaly,
To proceed, Choose YES and SEND RESET LINK.
You should receive an email from Zignaly,
Select the link in your email and key in your API keys, your 2FA will then be disabled.
💡 If you cannot provide the API keys or do not have any connected exchanges, contact Support and please have ready to send:
The more information we receive, the faster we will help you solve this issue.