One possible reason could be that your funds on your KuCoin account are in the 'main' account'.
By default on KuCoin, your balance is in the "main" account and if you want to trade with it, you need to transfer it to "Trading Account."

Just select the coin from the "Main Account" and click on 'transfer'.

Once this is done, you should be able to see the funds on Zignaly.

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